首页 | 关于我们 | 产品展示 | 视频展示 | 服务支持 | 新闻中心
服务支持 > 常见问题

1.How to order samples from LEDE?
The way to process sample order is: we will issue proforma invoice (P/I)immediately after receiving buyer's order request,buyer confirm that all thedetails on the P/I are correct, then pay according to the payment term on the P/I, we will send out

samples in 7 workdays after we received payment.


2.Does LEDE accept small order?
LEDE accept small orders with sample fee, and not excced 5 pcs samples. After agents tested sample then we go to MOQ 2000pcs order.


3.What if we found the sample is inferior quality?
LEDE guarantee good quality LED light, LEDE will refund if the samples failed or  in inferior quality.


4.How to pay LEDE?
For small order (less than US$1000) or sample order, please pay us via 100% T/T in advance, Papal or Western Union., For large orders, we would like to recommend T/T; We usually collect 30% of total amount as deposit, and collectthe balance
before shipment, please send us the copy of remittance slip once the payment done, so we can check with our bank and
confirm to you once the payment arrive LEDE account.


5.Is it safe to buy LED light from LEDE?
All our products have a 2 year warranty.


6.Lead time
Lead time of large order is 20 to 35 working days after receiving deposit; leadtime of sample orders is 3 to 7 working days after we receive payment.


7.How long can I get samples?
Usually buyers will receive samples in 8 working days (5 working days toprocessing samples, 3 working days to ship the samples by UPS/DHL/FedEx/EMS)


8.Why does LEDE need 5 working days to prepare samples?
Usually we will need 1-3 days to make samples, then we will do 48hours (2 days)to do aging test for all LED light, to make sure quality is OK.


9.Does LEDE accept OEM orders?
Sure! We have 5 years OEM experience in LED lighting.


10.How to ship your order?
We usually ship small order by air. There are many international couriers for your option, such as DHL, FedEx, UPS
and China EMS. If you already have account with DHL, UPS or other couriers, you can advise us in advance and we can send the goods under your account.
We usually ship large orders by sea. In general, the ocean shipment will spend more days than by air. So the shipping way is subject to your demand inadvance. And customs clearance paperwork and procedures will be handled by the forwarder.
In case of any additional documentation, LEDE will assist the forwarder with it as much as possible.


11.How to track your order during shipment?
For small order shipped by international courier (UPS/DHL/FedEx/EMS), SUNDOPTwill send you tracking No. after samples went out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent.


12.Warranty statement
This warranty statement is valid for All LED lights(include LED tube, LED downlight, LED ceiling light, LED panel light,LED flood light) manufactured by LEDELighting. (LEDE product has a 2 year warranty from the date of shipmentfrom LEDE Lighting factory,
product failure within this period which are related to defective materialand/or workmanship will be repaired or completely replaced free of charge tocustomer.
Excluded from warranty claims is the normal degradation of LED light outputover time. Damage of the products through inappropriate or negligent handlingcan not be claimed under warranty conditions. Freight, handling, insurancecharges for sending defective products back to LEDE must be paid by customers,while freight, handling, insurance charges for sending the repaired/replacedproduct back to customer will be paid by LEDE.
Products sending back request must be confirmed by LEDE before shipment,customer must prepare corresponding documents (for China custom clear use)under LEDE guidance. LEDE has the right to reject any unconfirmedproduct-return.LEDE will not be liable for incidental or consequential lossesor damages to any nature, including but not limited to lost profits
or commercial loss, to the fullest extent that those losses or damages can bedisclaimed by law.


13.What is the difference between EXW and FOB Shenzhen?
EXW Shenzhen means buyers collect orders at LEDE factory, buyers afford all the expense from LEDE factory to buyers' place,
buyers need to do custom clearance with china customs. If buyers have shippingagent (forwarder) in China, they can close the
deal under EXW Shenzhen. If not, we would like to recommend FOB Shenzhen. We usually quote based on EXW Shenzhen.


为什么选择我们?
质量保证
ISO9001、ISO14001 、UL、CE、RoHS 认证
先进的人才理念
科学的人才培养方法、有效的激励机制,注重人才创新能力,倡导团队合作精神
技术实力
核心技术已获得100多项发明专利、实用新型专利、计算机软件著作权等知识产权授权
关于我们

深圳市海派特光伏科技有限公司是一家国家级高新技术企业,拥有一支高素质专业的研发、生产和销售团队,以及完整的质量管理体系、严格的产品质量监控体系及检测设备,专业致力于研发、生产及销售嵌入式智能电子烟,并已取得100多项发明专利、实用新型专利、计算机软件著作权等知识产权授权,产品主要销往欧美、亚太地区市场。

联系我们
  • 深圳市南山区科技园北区宝深路科陆大厦10楼
  • info@szledetech.com
  • +86-755-22670655
    +86-755-22671521
Copyright © 2018 Shenzhen Haipai Technology CO.,LTD